Even a company such as Slack, which is focused on organizational agility, had never moved with such speed and clarity of focus as in March 2020. They realized that they are going to be exposed to challenges such as dramatically increasing customer demand and an extremely abrupt transition to working remotely. They knew that thousands of companies would make a massive, rapid transition to remote work and would be seeking for their help. In practice, Slack was able to demonstrate the agility that they aspire to bring to their customers.
Some of the key characteristics that were observed during the times of crisis are:
For the future, there is also some potential for companies if they follow the mentality to “never waste a crisis”. Every crisis represents a potential option to become more agile, to take on changes that once seemed daunting, to reimagine organizational culture, to rethink work plans and productivity, to learn from and rapidly correct mistakes, and to reposition for future growth.
Butterfield, S. (2020). The Ceo of Slack on Adapting in Response to a Global Crisis. Harvard Business Review, 98(4), 30-35.
Mark Kalin je izkušen manager, podjetnik, innovator, mentor, predavatelj in strokovnjak za vzpostavljanje inovativnih ekosistemov in transformacij kultur ter strokovnjak za vzpostavitev visoko zmogljivih virtualnih timov, z zelo bogato izobrazbo in poslovnimi izkušnjami.
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