Email culture is broken — and fixing it will require a concerted effort. To start, individuals must think bigger than protecting their own inboxes, focusing instead on reducing the collective email traffic of the team as a whole. The authors review the basics of email etiquette and suggest three strategic habits that can help teams and organizations move toward what they call a compassionate email culture.
Protecting your colleagues’ inboxes starts with getting the basics right. Let’s review:
Email culture is broken. No matter how hard we try, it feels impossible to actually reach inbox zero. But to fix the problem you have to think outside of your own inbox. It may sound counterintuitive, but focusing on reducing your team’s collective email traffic will help create a better culture for everyone. Here are three strategic habits that will help:
Leveraging these powerful concepts, along with practicing the basics of email etiquette, will help you protect your colleagues’ inboxes and foster a compassionate email culture. If the collective community starts to respect others’ workload and schedule, there will be less email all around. In this model, everyone wins.
Landry, A., and Lewiss, E. (2021, March). What a Compassionate Email Culture Looks Like. Harvard Business Review.
Mark Kalin je izkušen manager, podjetnik, innovator, mentor, predavatelj in strokovnjak za vzpostavljanje inovativnih ekosistemov in transformacij kultur ter strokovnjak za vzpostavitev visoko zmogljivih virtualnih timov, z zelo bogato izobrazbo in poslovnimi izkušnjami.